Knowledgebase : Download Surgeon > Download Surgeon 3
APPLE CANNOT CHECK FOR MALICIOUS SOFTWARE : CATALINA Apple’s newest operating system, 10.15  aka Catalina has a redesigned Gatekeeper function which may trigger this warning message when you try to open one of our applications for the first time.  Depe...
If you are attempting to install a product on Mac 10.15 (Catalina) or 11.01 Big Sur and you machine blocks or stops the installation with a message about Not being able to check for malicious viruses, please review the following Knowledgebase article whic...
If you see this message when trying to run Download Surgeon 3, it is caused by Gatekeeper on your Mac.  Here is what you need to do: 1.  When you see this message click Show in Finder. 2. Now you will see your Apps folder again with the DS3 icon again.  ...
When trying to install and run Download Surgeon 3 on Mac 10.15 (Catalina) if you see a warning about not being able to check Download Surgeon for Malicious software, this is caused by Mac's Gatekeeper system.  To resolve this issue, please do the followi...
When trying to install Download Surgeon on a Windows machine if you see this error message [ Cannot expand "pf64" constant on this version of Windows ] This error means that you have a 32 bit machine.  Most machine going back even 10 years are both 32 a...
We have seen issue on some machines that are running BitDefender. It is intefering with the ability of Download Surgeon to save files it downloads. If you are running  BitDefender and are encounter problems, please try the following:  [Error - Cannot sa...
The first time you use the SC Recorder on a Mac, you will be prompted to install and additional utility. Go ahead and do this and finish the install.  When done, open this module again.  You should now be able to use it.  If instead you again are told you...
If you see this message when trying to Run the SC Recorder on your Mac please do the following: Got to Settings >> Security and Privacy Select Accessibility on the left.  On the right in the Window you should see DS3 and it should be checked. If it is n...
Most machine that are upgraded to Big Sur are running Song Surgeon correctly. However we have seen issues an a small percentage of machine where the app seems to hang. Here is what you need to do.  If you purchased before 11/29/20, uninstall the program ...
When installing Download Surgeon on a Mac, it will also attempt to install a utility it uses called iShowU. If you see a message the iShowU was blocked and could be installed, you may need to download and install it directly. Here is the link https://d...
If you are switching machine, before you try to activate on your new machine you need to go to: Help >> Deactivate command  and remove the license from your old machine, to make room for your new machine. If you didn't do this your other option is to lo...
If you see an error message referencing msvcp140.dll this indicates that another Microsoft Redistributables package needs to be installed on your machine.  Please download this package using this link https://www.microsoft.com/en-US/download/details.aspx...
If you see a message saying that MSVCR120 dll file is missing and the program won't start, please do the following: Use the link below to download a Microsoft Redistributables package https://www.dropbox.com/s/psn3w12pukvispn/vcredist_13.exe?dl=0 Then...
If you see an error message referencing MSVCR120.dll this indicates that another Microsoft Redistributables package needs to be installed on your machine.  Please download this package using this link https://www.microsoft.com/en-US/download/details.aspx...
When attempting to run Download Surgeon 3 if you see an error message like this: MSVCR120.dll was not found     --  or similar type file name in the error message This is caused by a missing Microsoft Library file.  To fix this issue go here:  C:\Progr...
When you open the SC Recorder and begin to use it, you will briefly see a message in the upper left corner of our screen saying it is configuring your machine to use the SC Recording… then it will say it is ready for use.   After that you can use the SC R...
If you see an error message about a Socks 5 Proxy or Protocol setting when trying to use Download Surgeon 3 please do the following: Open your System Preferences Go to Network >> Select "Advanced Button" In Advance Window select "Proxies". In the box o...
In some of the newest builds of Mac OSx 10.14 and there is a setting which can cause the text placed in the YT Window to be invisible. Here is how to fix that: Go To:   System Preferences/General/Appearance  >> change your setting from Dark to Light and ...