Knowledgebase : Song Surgeon > Version 5
The type of issue you are experiencing is typically caused by problems
with display
and/or video drivers. Please update these drivers on your machine.
Here is how to do that.
Right Click your STart button
From the list that appears select >> Device ...
If you see the following error on your Windows machine, it is because
your machine is missing a Microsoft library file required by Song
Surgeon.
Here is what you should do.
First go to your Windows Start Button
Then find the Song Surgeon 5 folder.
In th...
If you see this error message when trying to run Song Surgeon 5, it
means that you have
an older machine that needs some updates before it can run Song
Surgeon correctly.
Please go to this link:
https://support.microsoft.com/en-us/help/2999226/update-f...
APPLE CANNOT CHECK FOR MALICIOUS SOFTWARE : CATALINA
Apple’s newest operating system, 10.15 aka Catalina has a
redesigned Gatekeeper function which may
trigger this warning message when you try to open one of our
applications for the first time.
Depe...
If you are attempting to install a product on Mac 10.15 (Catalina) or
11.01 Big Sur and you machine blocks or stops the installation
with a message about Not being able to check for malicious viruses,
please review the following Knowledgebase article whic...
This error is caused when you have multiple instances or thread of
Song Surgeon open.
You may only see one open instance of Song Surgeon on your screen, but
in the Task Manager you wlll see these other open instances.
To solve this problem go to the T...
The volume button on the software doubles as a volume controller on
Export. I suspect you have the volume slider
at about 50%, that is why the resulting volume is reduced by 50%.
Please set the volume slider to 100% when you
export unless you have a hi...
On some machines when Song Surgeon is opened the SS user interface
blinks and is quite annoying. The solution is to click the Maximize
button in the upper right hand corner of the SS UI. Once the program
is maximized this blinking will stop. You can the...
On Mac when you use the File menu drop down and then select Open, you
can browse the file structure on your Mac,
but you will not be able to browse any volumes or external drives.
To browse and select files from volume or external drives use the File...
Song Surgeon has two different types of dialog windows for opening
files. To see a network drive and other attached external drives, go
to File >> Find File.
This will open a different dialog window that will allow you to see
and browse these other direc...
The newest updates to Windows 10 contain privacy and security settings
for the usage of your machine's microphone. These settings will
block SS's access to your microphone when trying to record system
audio. Here is what you need to do to solve this is...
When opening Song Surgeon, if you see an error message like this
"Could Not Create Empty WAV file"
followed by a path like this:
C:/Users/YOUR USER NAME/Documents/Song Surgeon 5/temp/Untitled.wav
there was an issue when installing that blocked SS from c...
Song Surgeon can open an iTunes playlist. In order to do that you
must first create and export a playlist in iTunes.
Here is a link that shows you how to do this.
https://support.apple.com/guide/itunes/save-a-copy-of-your-playlists-itns2998/windows
If...
Song Surgeon outputs to the default output device. However, if you
change the output device after opening
SS it does not know you have done that and will continue outputting to
the previous default device. If you
change to a different default output so...
If your EQ presets have disappeared, it is likely that Song Surgeon's
ini file has been corrupted somehow. To fix this issue, do the
following:
Please to the location shown below and find the "SongSurgeon5.ini"
file. In the path below the XX's are a...
If you see this message, it is likely caused by an incompatibility on
your older machine
with the version of ffmpeg we use is in Song Surgeon.
Here is what you should do:
1. Please go here: C:Program Files (x86)Song Surgeon 5
In this folder you wil...
You can resize the UI by going to Options Button >> GUI Resizing >>
and then selecting a value larger
than 1.0. This will resize ALL of the UI components proportionally,
including the text.
To change your default paths, open Song Surgeon 5, then click the
Options button, then select the default Paths tab.
You will see a number of different paths used by Song Surgeon. You
can change any of these paths, either by copying
and pasting a new pa...
Song Surgeon's key detection is correct about 70% of the time. If
you'd like to change or over-ride the key of what has been
detected and is shown in SS you can do that.
Go to the Key/Pitch module. In the upper left corner there is a small
lock graphic....
Here are step by step instructions on how to overdub in Version 5:
1. Connect your microphone or instrument to your computer from which
you want to record.
2. Open a song or file in SS
3. Open the Recording window
4. In the Output setting select, ov...
Go here: C:Program Files (x86)KeyFinder
Is this program installed on your computer? If it is, copy the
following two files
Keyfinder.dll
Keyfinder.exe
and paste them into the Song Surgeon folder here: C:Program Files
(x86)Song Surgeon 5
Once you ...
If the key detection module doesn't work, it is likely that every file
you open has a key of Abm.
Step 1. Go to the Help Button. Look for an option that says,
Install Key Detection / Key Finder.
If you see this select it and install.
Step 2. If yo...
When attempting to run Song Surgeon after installing it, if you see a
message saying that MSVCP120.dll was not found.
Or, if you see a message about some other similarly named file is
missing, followed by a suggestion that reinstalling may
solve this pr...
If the connection between MuseScore and Song Surgeon Version 5 is not
working
please try the following to fix this issue.
Close SS and uninstall it.
Next, go here: (where " toddason" is replaced by your user name on
the machine)
C:UserstoddasonAppData...
Where is the Downloading (Sniffer) Module in Version 5?
We addressed this issue in two newsletters back in June of last
year. It is also addressed in the FAQ's on the site.
The bottom line is that Version 5 does not have the downloader and as
we relea...
The m4p files are a protected file format that are used by iTunes.
These are rare but, occasionally we do see them. Song Surgeon cannot
open them directly. You can either convert these files or you can
re-download as an mp3 from iTunes. See the link below...
Project files contain all of the settings required to re-open a
project at a later date in time. Things like loops, markers, key and
tempo setting are contained within it. Included also is the path to
the audio but not the audio itself.
When you change c...
The issue of not being able to use SS recorder is caused by additional
security precautions built into Catalina. We have built this little
tool that
will allow you to use recording in SS. Here is what you need to do.
Download this Song Surgeon Launche...
If you purchased the Mac version of Song Surgeon and now want to also
run it on Windows OR
your purchased the Windows version and now want to run it on Mac, the
best way to do this is with the
Dual OS Option.
Song Surgeon is sold for both Mac and Wind...
If you are encountering problems with the recording module on your
Windows machine, here are a few tips that may be helpful.
1. If you are trying to record system audio, make sure to select the
correct output device which is for system audio. Sometimes ...
Normally you should be able to change the default paths in the Options
button of the software
Go to the Options Button >> Paths >> Click the button to the right for
the export path >> Select a new path in the dialog (click open at the
bottom that dialog)...
If Song Surgeon is crashing or closing unexpectedly and you have
Bitdefender, please try the following
as a potential solution.
1. Opened BitDefender.
2. In Ransomware module, click the link that says, Exception
3. After opening Exceptions Window, I the...
If you are encountering situations with some frequency where Song
Surgeon 5 crashes, freezes or simply disappears from your screen
without warning there may be a reason for it. Over the past 6-12
months more customers have written us about this - BOTH MA...
Song Surgeon 5 Mac - Version 5.0.0.85 (05/12/20)
This newest build contains a number of bug fixes and updates.
If you have Version 5.0.0.55 (or newer) you can use the automatic
updater (Help >> Check for Updates) to update
If you have an older build, yo...
Most machine that are upgraded to Big Sur are running Song Surgeon
correctly. However we have seen issues an a small percentage of
machine where the app seems to hang. Here is what you need to do.
Please go to your Applications folder. Find the Song Surg...
When a song stop and starts or "stutters" on playback this is due to
inadequate computer resources.
Specifically CPU power and/or RAM.
If you go to the algorithm submenu and select Polyphonic 1, 2, 3 these
might achieve slightly
better quality BUT they...
There are a couple of ways you can adjust the size of the Song Surgeon
UI including
the buttons and the text.
1. Go to the Options button, select the GUI Resizing tab.
In this tab, select a larger value and click apply and the UI will
resizing
for yo...
If you are trying to use the recording function found in Song Surgeon
5 and have Catalina, please review the information below.
Apple's newest operating systems have additional security features
that make access to the microphone on your Mac difficult. T...
On some older machine, the top text menu, at the very top of the Song
Surgeon user interface appears to be missing.
To fix this issue to the following.
Open SS
Select Control + Shift + Q
This will open a window that looks like this (below)
Click the ta...
If you previously turned off the BPM Pop up window that ask you to
select the detected BPM or half that amount. Here is
how you to turn it back on:
IN WINDOWS:
Go here - and in place of the X's the path you will follow will
contain your
user name o...
If you have a high resolution monitor, the software user interface,
may be too small for you to easily see it.
Here is how you can fix this isssue
1. Go thee main program exe fille. for example
C:Program Files (x86)Video Surgeon 2, find the VideoS...
This error message is caused by a permission issue of some kind.
Please try the following which normally will solve the problem.
Please close SS.
Then, temporarily disable your antivirus program (disable all of its
modules)
Next, right click the SS icon...
OS updates or reinstalling in a different location that the first
install can cause an Untitled.wav error file.
The following should fix the problem:
Close the program
Go to your Apps folder and uninstall it (Right click and send to
trash)
Next go t...
Catalina has made it a challenge to configure Macs for recording.
If you are trying to record on Mac OSx 10.15 Catalina here is a list
of steps to follow:
Download this Song Surgeon Launcher.
https://www.dropbox.com/s/t83s7te2kwynzr9/LauncherSS5_2.dmg...
On Export, the audio volume is significantly reduced. Why does this
happen or how do I solve it?
This issue on Song Surgeon is likely caused by the SS Volume slider on
the main GUI. If it is on 50% when you export, you loose half the
volume.
I suggest ...
What is the difference between a project file (.ssp) and a portable
project file (.ssproj)?
The .ssproj file is a Song Surgeon portable project file. This is
different from a regular project file
in that it has the audio file contained within it. What ...
We addressed this issue in two newsletters back in June of 2016. It is
also in the FAQ's on the Song Surgeon site.
The bottom line is that Version 5 does not have the downloader and as
we release new version of our other main
product, Video Surgeon, it...
Help Desk Software by Kayako