Knowledgebase : Download Surgeon
(1)Download Surgeon 2
YT Downloader Fails: Error 3:61 or message URL not valid: DS2 05/02/19
(10)Download Surgeon 3
Cannot expand "pf64" constant on this version of Windows
Cannot save temporary file / / Bitdefender
DS 3 for Mac SC Recorder: Message about installing utility continues to appear each time I try to use it
Licensing or activating a new or different machine
msvcp140.dll error message
MSVCR120 dll File is missing
MSVCR120.dll Error messages
MSVCR120.dll was not found, or similar type file name
SC Recorder for Mac does not work correctly.
YouTube Module: Text of URL in form not visible
  
Catalina - Incorrect Computer ID
If Download Surgeon has been previously licensed on your Mac and you then update to Catalina it is breaking the license on your machine and you will likely see an " Incorrect Computer ID"  error. Please do the following which should fix this issue: Open...
Download File has No Audio
The YouTube Downloader shows many different available file formats, but not all of these have audio. The program reads the metadata of these files and displays only those with 2 channels (audio and video) of data.  However, we cannot detect inside of the...
Fixing Problems Caused By Webroot antivirus software
Here are some suggestions for users of Download Surgeon that are running Webroot as their antivirus program. If you are trying to COPY AND PASTE A URL INTO THE YT DOWNLOADER ADDRESS FIELD AND CANNOT this is a problem is caused by Webroot. The link belo...
I don't hear audio when using the SC Recorder (Mac Users only)
When you use Download Surgeon's SC Recorder module on your Mac, SC Recorder redirects the audio stream through a utility called Soundflower.  While the audio is being routed through Soundflower you will hear no audio from your computer.   Once you stop...
I see a warning message about multiple monitors when using the SC...
Download Surgeon's SC Recorder can only work when a single monitor is connected to your machine. If you have more than one monitor, the SC Recorder doesn't know which monitor is being used, that is why is shows this warning message.   Windows 10 gives ...
My Sniffer Download Module isn't working (Mac or Windows)
1. The sniffer test found in the Help button is just that. It is a test and if the sniffer is working correctly you should see a red square populate this module. However, you will not be able to download this file, so don't try. 2. If you have been to ...
OS Downloader, Help, Option buttons don't work - Mac Machines
If the OS Downloader, Help, and Options buttons don't work, there was a problem on installation with permissions that blocked the creation of the ini file used by the program. I have placed a link below for you to use to download this file. Right click...
osascript is not allowed assistive access. : -25211
If you see the following message when trying to use the SC Recorder on your Mac osascript is not allowed assistive access. : -25211 It means that DS2 does not have the permissions it needs to work correct. (10.12 and ealier OSs.) Please do the followi...
Poor Sound Quality with SC Recorder - Mac OSx machines
If you are encountering poor sound when you use the SC Recorder, this may be caused by system resources.   If you have many windows or programs open, all of these take system resources.  As a test, please reboot your machine and then once your machine co...
Problems caused by McAfee Antivirus Software
If you have MCAFEE INSTALLED ON YOUR MACHINE as the antivirus program, here are instructions that may be helpful in setting up an exception within McAfee to allow Download Surgeon to run correctly: * Open McAfee * Go to Firewall Settings * Go to ...
SC Recorder Doesn't Work Correctly - Mac Users
The single most common problem with the SC Recorder module on Download Surgeon 2 is the incorrect or incomplete installation of the program.   Here is a link to a tutorial which walks you through the steps of this installation. https://youtu.be/I49Bb7bv...
Sniffer Downloader Not Working (When Using VPN Client)
The sniffer download module on Download Surgeon will not work when used with a VPNClient. Please try using the Sniffer Downloader outside of your VPN. The site, www.vimeo.com [http://www.vimeo.com] is a good test site. Open the Sniffer Download module a...
Sniffer error
Go to this location C:Program Files (x86)Download Surgeon In this folder do you see the following files ytdl.exe ytdl.exe.new If you see only the first, one is that date on this file? Let me know. If you see both, delete the first, and rename the seco...
Static when recording audio using the SC Recorder
When you are using the SC recorder and positioning the frame on your screen, it MUST be entirely on your screen.  It cannot be to one side or edge where some of the frame is off the screen.  If it is, this will cause static or audio distortion. Since yo...
Synchronization problems with video when using the SC Recorder in...
MANY IF NOT POST ANTIVIRUS PROGRAMS TODAY, DO MUCH MORE THAN SIMPLY SCAN YOUR EMAILS OR YOUR COMPUTER FOR VIRUSES.  They firewall protection, system protection, file system shields and much more. Many such antivirus programs scan or monitor every activit...
Troubleshooting Download Problems
Download Surgeon is a sophisticated program in its ability detect and download audio and video. THE BIGGEST ISSUE for Download Surgeon is problems caused by Antivirus programs. For example they can: * Can block updates to Download Surgeon * Block ...
Unable to capture audio (or) video Error
There are several possible reason why DS2 gives an error message about NOT being able to capture the audio or video stream when using the SC Recorder.  One reason is because the SC Recorder FRAME is must be completely ON your screen. If any part of th...