Knowledgebase : Song Surgeon > Version 3 > Win Version
We have encountered one specific type of mouse pad that seems to cause Song Surgeon Version 4 to crash.  It is found on an Acer Aspire laptop, model number V3-551-8469.  The mouse pad is an Elan Smart-Pad.  The driver for this device is ETDWare PS/2-X...
If you have attempted to register Song Surgeon and these attempts are not successful, there are two common issues1.  The data you are entering might be incorrect. Song Surgeon requires you to enter the EXACT information you used when you ordered the pro...
Q. I am seeing an error message when I try to rip or open a file that says something like, destination path cannot be found.  What is the problem? A.  At the time of installation, Song Surgeon creates some default folders on your computer for its...
The Standard and PRO versions are the same executable file. It is simply an activation issue that unlocks the Standard to full PRO functionalities. Open your Standard Version, you will see a screen that opens and then automatically disappears after 5 se...
Some flavors of Internet Explorer have a setting called "Protected Mode" This mode blocks the ability of the sniffer to detect videos. You can check this by going here:> Tools > Internet Options > Security. > Look for a checkbox...
Song Surgeon does run on Windows 8.   When you install SS you will get an error message about WinpCap as you try to install.  Please ignore that and complete the installation. After completing the SS install, please do the following: Go to Win...
There are a couple of things that could cause Song Surgeon not to open when you click the icon to start it. Reason 1. On reason for Song Surgeon not to open is because of WinpCap. This utility is used by Song Surgeon, and you are prompted to install this...
There are a number of different causes for the sniffer to not work as it should.  This is a fairly comprehensive list of things you can check. 1. Please make sure you have the most recent version of Song Surgeon. This is currently 3.1.1.1 (as of 6/12). ...
Customers that own the Standard Version can use the PRO version in the Demo mode. To do so, please go to your START button, and then look in the list of programs installed. In the Song Surgeon 3 folder, select the link that says: Song Surgeon 3 Demo versi...