If you are seeing this error or something similar
"You can't open the application [Video Surgeon, Song Surgeon, etc]
because it is not supported on this type of Mac"
the likely cause is that you have an older Mac that is running a 32
bit processor.
Thi...
If you are seeing a message that says 3 of 3 licenses used or
somethiing
similar, this simply means you have used the allotted licenses
associated with
your purchase.
To remove an older licensed machine, to free a slot to license your
current
machine ...
1. Open Avast Antivirus and click “settings” at the bottom left.
2. Click components tab and then click on “Customize” on the
“File Shield” bar.
3. Click on “Exclusions” and click browse button.
4. Locate and select the TMJ Software file.
5. Click “O...
1. Open AVG Internet Security and select “Firewall”
2. In Enhance Firewall window, click “change” button and click
application tab.
3. Click Add button
4. Locate and select the TMJ Software program you wish to exclude.
5. Select “Allow” option and cli...
1. Open Avira Antivirus and select “Extras” menu
2. Select Configuration or “F8”
3. Under the “General” tab, select Advanced protection >
Application filter > Allowed
4. At the right hand side, click browse and select the TMJ Software
Program.
5. Clic...
1. Open Bitdefender Total Security
2. Click on View Features
3. Select "Application Access" then "Add a new application to the
list"
4. Locate and select the Download Surgeon Program
5. Lastly click ok
1. Open Bitdefender Total Security
2. Click on View Features.
3. Select "Application Access" then "Add a new application to the
list".
4. Locate and select the TMJ Software Program.
5. Lastly click "Ok".
1. Open Kaspersky Antivirus and click the "gear icon" on the bottom
left corner for the settings.
2. Click additional tab.
3. Click on “Threats and Exclusions Setting”.
4. Select “Manage Exclusions”.
5. Click on browse, locate and select the TMJ Softw...
1. Open McAfee Antivirus and go to Settings found at the upper right
portion of the window with a "gear icon".
2. Click real-time scanning.
3. Click the excluded files bar to show the excluded program list.
4. Click Add file.
5. Locate and select the ...
1. Open Norton Antivirus and click “settings” tab.
2. Select firewall then click "Program Rules" tab. Click Add button.
4. Locate and select the TMJ Software program.
5. Select “Allow Always” option and click "Ok".
1. Open Webroot SecureAnywhere AntiVirus and click on the
“Settings” icon (1) at the upper right portion.
2. Select the “Block/Allow Files” tab (2) and click on the “Add
File” button (3)
3. Browse and select the TMJ Software Program (4) and click open (...
1. When you’re using Windows 10, go to your settings.
2. Select Update & Security
3. Click “Windows Defender” tab.
4. Scroll down and see the Exclusion portion.
5. Click “Add an Exclusion”.
6. Under Processes, click the “plus” button to add the TMJ
S...
If you see the following error on your Windows machine, it is because
your machine is missing a Microsoft library file required by Song
Surgeon.
Here is what you should do.
First go to your Windows Start Button
Then find the Song Surgeon 5 folder.
In th...
If you see an AppReg icon in your dock, this is because it is used by
our program to check the activation status of the software. When you
open one of our programs AppReg will momentarily run and the CLOSE.
The AppReg icon that you see is likely appearin...
APPLE CANNOT CHECK FOR MALICIOUS SOFTWARE : CATALINA
Apple’s newest operating system, 10.15 aka Catalina has a
redesigned Gatekeeper function which may
trigger this warning message when you try to open one of our
applications for the first time.
Depe...
The .ssp files store the path of the audio file used in the .ssp or
Song Surgeon project file.
If you have moved these audio files or moved .ssp's to a new machine,
the .ssp's will not be able to
open. You will need to restore the audio files to the or...
The newest updates to Windows 10 contain privacy and security settings
for the usage of your machine's microphone. These settings will
block SS's access to your microphone when trying to record system
audio. Here is what you need to do to solve this is...
When using Audio Surgeon you may encounter an onscreen message about
not being able to write to an external drive.
Your Mac OS does cannot write to some external drives because of the
formatting used on these drives. This is not an
error within AS it ...
Go to the My Account page for that product and log in using your old
email (which is the one we have on file).
You can find a link to the My Account page in the top Nav Bar of each
of the product websites.
Once logged in, you can change your email addres...
Paul,
With a screen capture I can only guess but the likely issue here is
that you have not zoomed in to enlarge the chord bubbles. Song
Surgeon opens with the entire song on the screen. If the detected
chords are many, they are all scrunched together a...
There are several way to get the links to download the your
purchase(s)
1. If you need to download a product you purchase from us again, you
can do this easily on your own by logging into your My Account page on
our websites. You'll find the link in the...
There are several way to get the links to download the your
purchase(s)
1. Go to the Download Section of the Support Desk (no log in required)
and grab links. Note, that if you to don't see your specific version
in the first
set of links that appear, yo...
IF YOU ARE HAVING PROBLEMS GETTING THE GUITAR LEADS MASTER VOLUME TO
WORK CORRECTLY, PLEASE REVIEW THIS ARTICLE.
Guitar Leads uses flash and that means your browser must have a flash
plug-in installed in your browser. To check
if flash installed correct...
We are considering this modification in a new version
but right now we cannot do this.
-Paul
1. Download this file:
http://songsurgeon.com/files/A [http://songsurgeon.com/files/A]IO.zip
2. After downloading unzip this file
3. Find "svcpack" folder. Open it.
4. Inside of this folder find "aio-runtimes.exe" double click this
to start it run...
If you need to uninstall one of our program from your Mac, before
reinstalling it again, here are the steps
to do this:
1. Go to your Applications Folder
2. Find the product you want to uninstall.
3. Right click the product icon and select "Send to T...
If you encounter an error message when trying to open or trying to use
Download Surgeon for Windows that reads "Indefinite Error 2:43" please
do the following to resolve this issue:
1. Close and uninstall Download Surgeon
2. Then go to the 2 locations...
When you log into your My Account page you will find the list of
licensed machines at the bottom right. If this contains Machine ID's
rather than descriptions, to match them to a machine you'll have to
open your product and go to Help >> About. The mac...
hello I am checking this for macros testing
On Catalina, some users are seeing a warning about checking the
software for Malicious content. This is caused by the Gatekeeper
function on your Mac.
The link below is for a different product but it address nicely this
issue about Malicious Software. ...
When a machine is registered we use the following fields. First
name, last name, email address, and Description. This description
field, if used, contains your description of the machine. For
example it might say Notebook, or Work PC, etc.
When you ...
If open your product and see a message that 3 of 3 licenses are used
you will need to remove a license from your purchase record in order
to activate the product.
In some cases you may see this message on a machine that was
previously activated. If this ...
The following steps will allow you to turn off Microsoft Windows
Security Settings that may block the downloading of our products.
Step 1. Go to your Search bar and type in "Windows Security Settings"
and tap your enter key.
Step 2. You will see the fol...
Please place the attached file in this location on your machine:
C:WindowsSystem32
The m4p files are a protected file format that are used by iTunes.
These are rare but, occasionally we do see them. Song Surgeon cannot
open them directly. You can either convert these files or you can
re-download as an mp3 from iTunes. See the link below...
If you see the following message when trying to use the SC Recorder on
your Mac
osascript is not allowed assistive access. : -25211
It means that DS2 does not have the permissions it needs to work
correct. (10.12 and ealier OSs.)
Please do the followi...
Please do these steps: After switching your output source by plugging
something else into your computer,
CLOSE SS and then open it again. SS will then recognize this new
output source.
-Paul
When you open a file in Song Surgeon or Video Surgoen and the playback
is choppy, it starts
stops - and it plays back with static or poor quality - this is often
symptomatic of a machine that
is low on resources. This can be checked by doing the followin...
Version 2 was built several years ago before this UHD monitors were
available.
The program does not resize on this large monitors and therefore
everything on the UI
is smaller than it should be for these monitors. Version 3 which is
just beginning the
...
In most cases software registration and activation is a simple and
straightforward process. However, in some cases
there are issues which can block this step. In about half of those
cases the problem is due to something blocking
communication with our s...
The sniffer download module on Download Surgeon will not work when
used with a VPNClient. Please try using the Sniffer Downloader outside
of your VPN.
The site, www.vimeo.com [http://www.vimeo.com] is a good test site.
Open the Sniffer Download module a...
If you encounter a situation where Song Surgeon locks up or freezes
when you attempt to record,
please check the recording devices on your machine and make certain at
least one is enabled.
The easiest way to do this is to open SS, then select Record, an...
MANY IF NOT POST ANTIVIRUS PROGRAMS TODAY, DO MUCH MORE THAN SIMPLY
SCAN YOUR EMAILS OR YOUR COMPUTER FOR VIRUSES. They firewall
protection, system protection, file system shields and much more.
Many such antivirus programs scan or monitor every activit...
hello We are testing something on macros
If you have a high resolution monitor, the software user interface,
may be too small for you to easily see it.
Here is how you can fix this isssue
1. Go thee main program exe fille. for example
C:Program Files (x86)Video Surgeon 2, find the VideoS...
OS updates or reinstalling in a different location that the first
install can cause an Untitled.wav error file.
The following should fix the problem:
Close the program
Go to your Apps folder and uninstall it (Right click and send to
trash)
Next go t...
Ultra high resolution monitors seem to cause a problem with many
software programs. The most
common issue is that the user interface is very small and is not
useable.
Please see this thread...
http://arstechnica.com/civis/viewtopic.php?t=1223531
It...
This is the last of the Version 3 for Mac builds for Song Surgeon:
http://songsurgeon.com/files/SongSurgeon3.dmg
[http://songsurgeon.com/files/SongSurgeon3.dmg]
This is the last of the Version 3 Windows builds for Song Surgeon:
http://songsurgeon.com/files/SongSurgeon3.exe
[http://songsurgeon.com/files/SongSurgeon3.exe]
1. Choose the Quarantine tab then click "Configure" under "Detection
Configuration".
2. Next, add file and select allow to the specific .exe file.
If you are trying to copy and paste a URL into the YT downloader
address field and cannot
AND you are running Webroot, the problem is caused by Webroot and this
will fix the problem.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Iden...
This is an issue we see on Win 10 machines occasionally. Sometimes it
can be fixed easily an
other times it can be a bear. It seems to be a common issue found in
Win 10. You can read more about
it here
http://answers.microsoft.com/en-us/insider/forum...
Windows 10 has some prickly issues with permissions that can cause
problems. If you have recently upgraded to
Windows 10 and are having problems with the registration of Song
Surgeon or the running of the program, please try the following.
1. Close and...
8/2/15 - As of a few days ago Microsoft released Windows 10 -it's
newest Operating System. We are still trying to determine
if our programs have any problems running on this newest OS. We have
heard from both Song Surgeon and Video Surgeon users
who have ...
If you have downloaded a file from Youtube and upon playing it back
discover that it has no audio,
that is likely because it HAS no audio within it.
Please open the file you downloaded in a different media player like
Windows Media player/VLC or Quick ...
[THIS APPLIES TO BOTH SONG SURGEON AND VIDEO SURGEON]
The YT Downloader has a automatic updater built into it. Sometimes
the update process does not complete due to permissions or antivirus
blocking issues. These can cause a problem and here is what can...
The Downloading module in SS Version 4 and Video Surgeon 2 are almost
8 years old. With Youtube constantly making changes it may, at some
point stop, working as a downloader. You have a couple of options if
this happens. You can use our free, online You...
