Knowledgebase: Download Surgeon
Catalina - Incorrect Computer ID
Posted by james todd on 15 October 2019 01:13 PM

If Download Surgeon has been previously licensed on your Mac and you then update to Catalina
it is breaking the license on your machine and you will likely see an " Incorrect Computer ID"  error.

Please do the following which should fix this issue:

Open DS3 in DEMO mode.
Go to Help >> Deactivate Machine. >> Confirm deactivation.
Close Program
Open again, this time choose "I am a customer"
Now enter your registration data and it should generated a new license and you should be set to go.

If this does not fix the problem, please complete a Help Desk Support ticket.



(0 vote(s))
Helpful
Not helpful
Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).