Knowledgebase: Song Surgeon > Version 5
Song Surgeon 5 closes when opening a file or when starting to play a fiile : BitdefenderFo
Posted by james todd on 30 July 2019 01:10 PM

If Song Surgeon is crashing or closing unexpectedly and you have Bitdefender, please try the following
as a potential solution.

1. Opened BitDefender.
2. In Ransomware module, click the link that says, Exception

3. After opening Exceptions Window, I the click the link that says"  Add a new application to the list.
I think browse to the location of SS on the machine which is here:  C:\Program Files (x86)\Song Surgeon 5
I select the Song Surgeon application.  I also added a couple of child processes used by SS by like FFmpeg
and keyfinder but I don't think that is necessary.

4. After that close SS and then opened again and played a file and see it plays
without crashing. 

If you still have a problem after trying the above, please complete a support ticket.

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