Knowledgebase: Song Surgeon > Version 5
ffmpeg.exe - Entry Point Not Found "The procedure point GetNumaNodeProcessorMaskEx could not be located in the dynamic link library KERNEL32.dll
Posted by james todd on 31 May 2017 06:49 PM

If you see this message, it is likely caused by an incompatibility on your older machine
with the version of ffmpeg we use is in Song Surgeon.

Here is what you should do:

1. Please go here: C:\Program Files (x86)\Song Surgeon 5\

In this folder you will find a file named "ffmpeg". Delete this file.

2. Next, download the replacement file here:

3. And place this newly download file back in the C:\Program Files (x86)\Song Surgeon 5\

Now please open and try running Song Surgeon. If you still see this error please complete a support

Also, please note, if your machine is not a 64bit machine you will not have the above referenced path.
Instead you will need to use this path:  C:\Program Files\Song Surgeon 5\

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