Knowledgebase: Video Surgeon > Version 2
Video Surgeon 2 stops working when I try to open or download and open an m4V file.
Posted by james todd, Last modified by james todd on 11 March 2015 07:11 AM

M4V files are may be encrypted or protected-- and if so, Video Surgeon will not be able to open them and that is the reason the program stops working.

http://en.wikipedia.org/wiki/M4V

To test if this is the problem, open VS and then open a standard file format like an mpeg4, mpeg, AVI, FLV etc and see if it can open one of these files. If so then the M4V file is your likely problem. 

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