Knowledgebase: Download Surgeon
Fixing Problems Caused By Webroot antivirus software
Posted by james todd on 06 February 2015 04:04 PM

Here are some suggestions for users of Download Surgeon that are running Webroot as their antivirus program.

If you are trying to copy and paste a URL into the YT downloader address field and cannot
this is a problem is caused by Webroot.  The link below provides instructions on how to fix this this, or
you can follow our instructions which you will find AFTER this link.

https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Identity-Protection-and-Windows-Clipboard/td-p/82343

 

Please add the following program exceptions to fix problems in Download Surgeon caused by Webroot.

Go to:

Web Root >> Identity Protection >> Application Protection

 In the application Protection tab add the following exceptions AND mark them as "Allow"

 
C:\Program Files (x86)\Download Surgeon\DownloadSurgeon.exe

C:\Program Files (x86)\Download Surgeon\run.exe

C:\Program Files (x86)\WinPcap\rpcapd.exe

 

**On machines with older OS’s like XP, (32 bit system)the folder structure is slightly different and will be this:   C:\Program Files\

 

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