Knowledgebase: Video Surgeon > Version 2
Video file import is stuck on 0% or video opens but no audio channel is present
Posted by James Todd (Import) on 03 May 2014 10:25 PM
Some machines appear to have permission issues, probably caused by
Windows UAC.  On some machines these settings seem to block Video
Surgeon from opening (importing a file). The process starts but the
progress indicator stays at 0%.

Other users have reported the video opening but the audio channel missing.

If you are experiencing either of these issues, please try the following:

Go to C: Program Files (x86)\Video Surgeon 2\
Find the file: VideoSurgeon2.exe
Right click and select Run As Admin
Now try opening a file.

If this solves your problem, you can use the following shortcut to always
open as Admin.

Right click the VS icon
Select Properties
Select Compatibility
Toward bottom tic checkbox for run this program as adminsitrator
Apply changes and click okay.

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