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Knowledgebase : Video Surgeon
 

If you are having problems with a the timeline indicator not moving, even though the video is playing, please try the following: Close the program. Drag it to the trash. Then download and reinstall the most recent version. You can find it in the Download...
If you are running Avast Antivirus software it may block Video Surgeon from opening.  Please try the following procedure to fix this problem. Open Avast Double-click the "Avast" icon on your desktop or locate and run the Avast executa...
Some user of Video Surgeon see a black DOS looking window that opens when using Video Surgeon.  If such a window opens, please leave it open; closing it will also close Video Surgeon.   We are currently ascertaining the cause for the opening of this wi...
The answer to this question is "sort of". You cannot select multiple download files and Download them all at once.  The reason for this is that it would use an excessive amount of computer resources and cause it to freeze or crash.  That being...
The DEMO or trial version of Video Surgeon contains the full functionality.  The demo will work for a cumulative 240 minutes (4 hours) of run time on your PC.  After that point it will stop working and you will need to purchase to continue using Video ...
Yes, it does run on 10.10 with no issues or problems.
If you see an error similar to the one in the subject line (also seen below), it is likely that this is because the flv file has no data in it (0 bytes). This problem is most often seen on Youtube and is caused by YT blocking the download of the file....
This error message  "The conversion command failed. The output from the converter is:" can be caused by a couple of things.1. The first is the use of symbols in file names or folders in the path the file is being saved.  Ampersand, quotes, a...
This issue is due to a browser setting.  In IE go to:Tools:Internet OptionsAdvanced Then scroll down thru the list and locate the "Security" subsection in the window.  In this section, please findEnable Native XMLHTTP Suport.   Please check...
In Song Surgeon Version 5 Pro we have a new feature which makes this much easier to do. This feature is called, Project Export Utility, and is found in the File Drop Down list. In older products (Ver 4 SS) and VS it is difficult.   The reason is becaus...
Please refer to this link for more information on the video settings for i-Phones and iPods. http://www.any-video-converter.com/video-settings-for-iphone.php After creating a file in Video Surgeon with these settings, if you have problems getting yo...
Customers are entitled to put VS on up to three machines at once.  If you switch machines and need to free up a license that was previously used on an older machine, log into your account by going to the VS home page, and clicking the button near the to...
The preview button works with most videos and websites but not all. In March of 2010, Youtube made changes to their site which required us to modify Video Surgeon so the sniffer window would continue to work with ALL browsers.   Because of the site ch...
Due to changes by YouTube we have incorporated an alternative YT Sniffer into Video Surgeon. The existing sniffer module continues to work correctly on all sites except for YT where it's ability to detect and download is sporadic on some machines.  If ...
At the more extreme changes in tempo, some users have encountered problems with the synchronization of audio and video, both on slow down and on speeding up.  One thing that has solved this problems on some machines is installing a new video card with m...
Video Surgeon supports the ripping and playing of non-encrypted or protected DVDs.  Many commercial DVDs use region codes.  Once you click the Rip DVD button and browse the CD you will need to be aware of region codes.DVD region codes is a DRM technique...
It has been reported the Shark 007 Codecs interfere with the correct functioning of Video Surgeon.  If you have these on your machine, you may need to remove these to allow Video Surgeon to work correctly.
What you are describing is symptomatic of a machine that is low on resources. Let's do some checking. 1. Reboot the machine. 2. Open VS 3. Open Task Manager and record the CPU and memory utilization % 4. Now open a video in VS and start it playing. Recor...
Your purchase of Video Surgeon allows you to activate the product three times.  If you see this message this means that you have the program activated on three machines.  If you'd like to deactivate one or more machines so you can activate a differen...
If you recieved this error or something similar, including a reference to unable to registerer mainmediaaudiopitch.dll, it is likely that this is caused by something caused Data Execution Prevention.  This is predominantly an issue with Vista machines, b...
There are several reasons why you might see a video dimensions error when using Video Surgeon.1. There are a small number of video files that use a video encoding technique that are not compatible with the AVI file format that Video Surgeon uses internall...
The old adage garbage in garbage out applies here.  If you select and download a video that is fuzzy or of questionable quality Video Surgeon will not make it better.  In order for you to take full advantage of the zooming function, it is necessary to h...
Over the past 18 months or so, changes at YouTube caused an increasing number of problems in the Video Surgeon 1, to the point that it no longer would detect YouTube videos. Aware of this issue we incorporated a YT specific sniffer into VS 2 that has solv...
This problem is can be found on any Windows OS.  It is most often due to the lack of the correct video codec on your machine.   If you encounter this problem, we suggest you try updating the codec pack on your computer.  You can download the updated c...
There are several possibilities to check if you the sniffer window does not display links when you play videos in your browser.1.  Did you install winpcap when the installer prompted you to do this.? You can check by going to your start button >> C...
This problem seems to be new and found on Windows 7 systems.  It is due to the font size settings on your computer.  You can view the following link for instructions on how to return your settings in Windows 7 to the default font size of 96 DPI.This is...
We have seen that Norton 360 sometimes flags Video Surgeon as a worm or virus and blocks or quarantines it. Here is what you need to do to resolve this problem. To determine if this is an issue go to your program files folder C:\Program Files\Video Su...
Below are the recommended System Requirements for installing and running Video Surgeon on your computer.Microsoft OS – XP or Vista20 MB Hard Drive Space1GHz or faster processor (preferred)DVD-ROM drive (necessary for ripping DVD’s)Broadband (high spee...
Video Surgeon provides two different user aids to assist you.  The "Question Mark" button at the top of the Video Surgeon user interface opens a Quick Start Guide, which provides a basic overview of the software program and describes what each ...
We have seen this issue only a few times and are not sure what causes it. Our best guess is that it is a codec issue and what we have done in the past is asked users to update the codec package on their machine. Before you do that please go to your RUN co...
Quite a while back, we changed the way that we processed the audio to achieve better synchonization with the video. This change may cause files that you previously open in these older version to play incorrectly. They may play too slow or too fast and sou...
All files downloaded are saved in the default location which is:  My Documents/Video Surgeon/If you would like to change this location, you can change the default location by selectiong the Right-Most button at the top of the User Interface, and then sel...
Video Surgeon is compatible with Windows 7.
Some users are seeing a warning about incompatibility with Windows 7.  Video Surgeon does run on most Windows 7 machines with no problem.  If you do enter an error message that says something about incompatibility, please do the following.Please go to t...
YouTube manages the download speed of videos from their site.  This is something that Video Surgeon has no control over.  You will notice for the first few seconds that the download speed is very quick and then it slows considerable. This is YouTube’s...