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Knowledgebase : Song Surgeon > Version 5
The type of issue you are experiencing is typically caused by problems with display and/or video drivers. Please update these drivers on your machine. Here is how to do that. Right Click your STart button From the list that appears select >> Device ...
If you see the following error on your Windows machine, it is because your machine is missing a Microsoft library file required by Song Surgeon. Here is what you should do. First go to your Windows Start Button Then find the Song Surgeon 5 folder. In th...
If you see this error message when trying to run Song Surgeon 5, it means that you have an older machine that needs some updates before it can run Song Surgeon correctly. Please go to this link: https://support.microsoft.com/en-us/help/2999226/update-f...
The volume button on the software doubles as a volume controller on Export. I suspect you have the volume slider at about 50%, that is why the resulting volume is reduced by 50%. Please set the volume slider to 100% when you export unless you have a hi...
On Mac when you use the File menu drop down and then select Open, you can browse the file structure on your Mac, but you will not be able to browse any volumes or external drives.  To browse and select files from volume or external drives use the File...
Song Surgeon outputs to the default output device.  However, if you change the output device after opening SS it does not know you have done that and will continue outputting to the previous default device.   If you change to a different default output so...
If you see this message, it is likely caused by an incompatibility on your older machine with the version of ffmpeg we use is in Song Surgeon. Here is what you should do: 1. Please go here: C:Program Files (x86)Song Surgeon 5 In this folder you wil...
You can resize the UI by going to Options Button >> GUI Resizing >> and then selecting a value larger than 1.0. This will resize ALL of the UI components proportionally, including the text.
To change your default paths, open Song Surgeon 5, then click the Options button, then select the default Paths tab. You will see a number of different paths used by Song Surgeon. You can change any of these paths, either by copying and pasting a new pa...
Song Surgeon's key detection is correct about 70% of the time. If you'd like to change or over-ride the key of what has been detected and is shown in SS you can do that. Go to the Key/Pitch module. In the upper left corner there is a small lock graphic....
Here are step by step instructions on how to overdub in Version 5: 1. Connect your microphone or instrument to your computer from which you want to record. 2. Open a song or file in SS 3. Open the Recording window 4. In the Output setting select, ov...
Go here: C:Program Files (x86)KeyFinder Is this program installed on your computer?  If it is, copy the following two files Keyfinder.dll Keyfinder.exe and paste them into the Song Surgeon folder here: C:Program Files (x86)Song Surgeon 5 Once you ...
If the key detection module doesn't work, it is likely that every file you open has a key of Abm. Step 1.   Go to the Help Button.  Look for an option that says, Install Key Detection / Key Finder.  If you see this select it and install. Step 2.  If yo...
When attempting to run Song Surgeon after installing it, if you see a message saying that MSVCP120.dll  was not found. Or, if you see a message about some other similarly named file is missing, followed by a suggestion that reinstalling may solve this pr...
If the connection between MuseScore and Song Surgeon Version 5 is not working please try the following to fix this issue. Close SS and uninstall it. Next, go here: (where " toddason" is replaced by your user name on the machine) C:UserstoddasonAppData...
Where is the Downloading (Sniffer) Module in Version 5? We addressed this issue in two newsletters back in June of last year.   It is also addressed in the FAQ's on the site. The bottom line is that Version 5 does not have the downloader and as we relea...
If you purchased the Mac version of Song Surgeon and now want to also run it on Windows   OR your purchased the Windows version and now want to run it on Mac, the best way to do this is with the Dual OS Option. Song Surgeon is sold for both Mac and Wind...
Song Surgeon 5 Mac - Version 5.0.0.54  (07/22/18) This newest build contains a number of bug fixes, including: Fix issues with .ssp causing crashes Fix issues with .ssp not applying key changes Added Chord Splitting Added chord editing to adjust start/...
When a song stop and starts or "stutters" on playback this is due to inadequate computer resources. Specifically CPU power and/or RAM. If you go to the algorithm submenu and select Polyphonic 1, 2, 3 these might achieve slightly better quality BUT they...
There are a couple of ways you can adjust the size of the Song Surgeon UI including the buttons and the text. 1. Go to the Options button, select the GUI Resizing tab. In this tab, select a larger value and click apply and the UI will resizing for yo...
If you have a high resolution monitor, the software user interface, may be too small for you to easily see it. Here is how you can fix this isssue 1. Go thee main program exe fille.   for example  C:Program Files (x86)Video Surgeon 2, find the VideoS...
This error message is caused by a permission issue of some kind. Please try the following which normally will solve the problem. Please close SS. Then, temporarily disable your antivirus program (disable all of its modules) Next, right click the SS icon...
On Export, the audio volume is significantly reduced.  Why does this happen or how do I solve it? This issue on Song Surgeon is likely caused by the SS Volume slider on the main GUI. If it is on 50% when you export, you loose half the volume. I suggest ...
What is the difference between a project file (.ssp) and a portable project file (.ssproj)? The .ssproj file is a Song Surgeon portable project file. This is different from a regular project file in that it has the audio file contained within it. What ...
We addressed this issue in two newsletters back in June of 2016. It is also in the FAQ's on the Song Surgeon site. The bottom line is that Version 5 does not have the downloader and as we release new version of our other main product, Video Surgeon, it...