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Knowledgebase : Song Surgeon
 

Both Song Surgeon and Video Surgeon have a 3 machine limit.  By way of clarification, this does not mean downloads, in means you can activate these programs on no more than 3 machines at one time. When you have an old machine that you discard that had...
The .ssp files store the path of the audio file used in the .ssp or Song Surgeon project file. If you have moved these audio files or moved .ssp's to a new machine, the .ssp's will not be able to open. You will need to restore the audio files to the or...
When audio playback skips or stutters this is generally symptomatic of an under powered machine. Here is what I'd like you to do. 1. Reboot the machine. 2. Open task manager and write down the memory and CPU utilization 3. Open SS - now right down this i...
If you are receiving this error message, Song Surgeon was either not installed correctly, it is missing some files, or it was installed on one profile and is trying to be accessed by another.  The latter is the most common. On your computer go to o...
In the vast majority of cases when you change key or tempo in Song Surgeon you hear no distortion of any kind. However, in a few cases clipping may occur. When you open the file in Song Surgeon if the data in the center of the Song Surgeon windows pushe...
When you open Song Surgeon and/or try to play a file and get a message similar to what is shown below, you may have a problem with one of your audio drivers." Sorry, but the audio device could not be initialized. Error was 23-  The device number s...
To get your original order information or to change your customer details, please go to the " My Account" page on Song Surgeon and login. Once logged in you can change or update your customer file. If you don't know your login information, this ...
When you click the SS icon to start the program, it should open immediately to the main interface. If you see a nag screen to register of any kind, then you are not. 
SS provides a 90 day, money back guarantee from the date of purchase. If you request a refund, your copy of SS will no longer work on your computer. If you order included a CD, you will not be refunded the cost of shipping and handling for your order. T...
If you are an existing customer of an older version of Song Surgeon and would like to upgrade to Version 4, go to the first page of the shopping cart (use link below) and then click the Customer Log-in button. Once you log in our system will find you...
There are several possible reasons for this problem.1. When Version 2.0 of Song Surgeon is installed on your computer, it checks for the presence of Windows Media Player V 10 or higher on your computer.  If it does not find it, the installer prompts you...
Song Surgeon does not require a manual registration key. After reinstalling Song Surgeon, open the program, select "I am a Customer" and then enter your first name, last name, and email address into the registration screen. Click Register.  The...
You can download a copy of Song Surgeon by going to the "Downloads" section of this help desk.  Always download the most recent version of Song Surgeon.  
Song Surgeon can open and save mp4 and wma files.  The mp4 files provided via ITunes and stored on IPods are “protected” using an encryption technology called digital rights management or DRM. Similarly many wma files are also protected by DRM techno...
Your purchase and license key allows you to install Song Surgeon (SS) on three computers.  Simply install Song Surgeon on the other computers. Once installed, open the program, select the button that says "I am a customer", and enter the data r...
Song Surgeon 3 is compatible with Windows 7.
Most file formats found and used in iTunes can be directly used in Song Surgeon. For example: mp3s, aac, wav, m4a, mp4 can all be opened in Song Surgeon. M4P file cannot because these are protected files. The work around for these protected files is to ...
Song Surgeon provides unparalleled audio quality after key and tempo change. However, when working with highly compressed files, it is possible that you may initially hear some distortion in the form of a popping, clicking or scratching sound. This issu...
Demo or Trial users DO NOT register.  Please follow the instructions which state that you are to click the LATER button. This will take you into the Demo or TRIAL mode. If you purchase the software, your information will be contained in our database, an...
When trying to register the product if you see an IP address error message this is normally caused by something at your end blocking communication with our server. Cannot receive IP address The likely culprit is your antivirus program. Temporarily tur...
Song Surgeon customer can download and install the program an unlimited number of times, however, you are limited to three registered and activated machines at one time. If you cannot register, or you see a message that you have reached this limit, yo...
The problem that you describe is caused by your Windows font setting.  The settings on your computer have been changed from default to large, and at this larger size, your computer will not display SS correctly.To change this font size please do the foll...
In older versions of Song Surgeon (Versions 1 and 2) distortion was encountered in some situations, most often with larger pitch and tempo changes. Version 3 solves the distortion problem. You should not hear any distortion when you change pitch or temp...
If this error occurs kindly go to the options icon at the top of the Song Surgeon GUI ( Graphical User Interface). After clicking it you will see the default paths that have been created. Using the small buttons to the right of these paths in the dialog...
The original release of Song Surgeon did have some limitations or restriction on mp3 bitrate settings which affect the quality.  The newer releases of Song Surgeon, 1.0.0.5 and newer, have resolved this issue.If you continue to have this problem, please...