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Knowledgebase : Video Surgeon > Version 2
When copy and pasting data from one instance to a second instance of Video Surgeon, both instance MUST have a file opened within them. In other words, you cannot paste data from one instance into a second instance that is blank.
If you see the error message, when first starting Video Surgeon 2: Error in updating time, Exit Code #255". it is likely that the run.exe file used by Video Surgeon was somehow corrupted. Please download a new one using this URL http://ww...
Windows 8 has some high resolutions settings built into it that can cause problems with the way the Video Surgeon interface appears on your screen.  If you are encountering a problem like this where text is cut off and other items in the GUI do not appe...
This error message may be seen if the Microsoft Redistributables package has not been installed. One of these should have been installed when the main program was installed.  It is possible that it was not.  Please click the link below and download and...
If you see an error message about not being able to install WinPcap because a version is in use by your computer, please try the following: 1. Go to Control Panel >> Installed Software >> and look for WinpCap.  If you find it there, uninst...
The Main sniffer doesn't work on all sites. To determine if the Main Sniffer isn't working or if you are simply trying to detect a video on a site where the main sniffer will not work, please do the following.  Please open the main sniffer and then go t...
Video Surgeon standard mp4 files that conform to the criteria for this file format. An mp4 is a wrapper or container, inside of which are audio and video streams.   Some basic video players such as WMP and QT may have problems playing these files becaus...
If Video Surgeon opens but you cannot see the wav data at the bottom of the timeline and there is no audio please try the following: Right click the program icon. Select Properties Select Compatibility Tab Toward bottom of this screen check ...
When you open Video Surgeon 2, you see a message that says Error 740: The requested operation requires elevation, please read this article.  Also, if you have a problem with the program opening on the task bar but not opening on the screen this articl...
When trying to register the product if you see an IP address error message this is normally caused by something at your end blocking communication with our server. Cannot receive IP address The likely culprit is your antivirus program. Temporarily tur...
If a video plays normally on Youtube, your computer, or some other location, but in Video Surgeon you hear distortion or static, it is probably the issue may be due to insufficient computer resources. Please close Video Surgeon. The open the task mana...
Assuming the program is still installed on your machine, go to your "C: Program files (x86)Video Surgeon 2" folder. Inside that folder locate the VideoSurgeon.exe file. Right click it and select create a shortcut. Now copy this shortcut and paste it to yo...
The error message: "This application failed to start because dxva2.dll was not found" typically is encountered on older machine. To solve this problem, please click the link below and download and install these files. Do this one at a time and if the pro...
If you are using the Sniffer module in Video Surgeon 2 and get error messages, please use the Sniffer module Troubleshooter found here: http://tmj-software.kayako.com/Troubleshooter/Step/View/6
If you are using the Sniffer module in Video Surgeon 2 and get error messages, please use the Sniffer module Troubleshooter found here: http://tmj-software.kayako.com/Troubleshooter/Step/View/6
Video Surgeon version 2 can be used offline. When you click the icon to start the program it will attempt to check for updates, and you will see an error message open. Click the X in the upper right hand corner of this window to close it. Y The p...
Video Surgeon Ver 2 has an autoupdater built into the program. This updater runs each time each time you open the program. This causes an update screen to open on your machine when you are offline. When you see this go ahead and X out of it. This w...
If you open a video in Video Surgeon and it plays or appears upside down, the problem is not with Video Surgeon but with how the video was shot. This is a common problem when shooting videso on mobile devices. The link below explains why this is. http:/...
Some machines appear to have permission issues, probably caused by Windows UAC.  On some machines these settings seem to block Video Surgeon from opening (importing a file). The process starts but the progress indicator stays at 0%. Other users have re...
The earliest release builds of Video Surgeon 2, both Mac and Windows, exhibited synchronization problems between audio and video when very long files were opened.  This issue was fixed in subsequent builds. When these newer builds are installed that cont...
M4V files are may be encrypted or protected-- and if so, Video Surgeon will not be able to open them and that is the reason the program stops working. http://en.wikipedia.org/wiki/M4V To test if this is the problem, open VS and then open a standard fil...
If the YT sniffer update message never completes and remains on the screen, it could be cause by either a permissions issue or an antivirus blocking issue. Here is what I'd like you to do. C: Program Files (x86)/Video Surgeon 2/ In this folder look for...
On a small number of machine we have seen an issue where the program opens and can be seen on the task bar but it will NOT open on the screen.  If you are experiencing this issue, please try the following. 1. Close Video Surgeon 2. Go to your St...
If you are entering a YT URL into the YouTube sniffer and it is not returning a list of files to download, the likely cause is that you are using an non-standard  YT URL.  Depending upon where in youtube you are it can give you a variety of URL's, some ...