RSS Feed
Knowledgebase : Song Surgeon > Version 4 -Windows
Go to: C: Program Files (x86)/Song Surgeon 4/ In this folder look for the following files run.exe.new If you have this file then rename it to run.exe. (deleting the .new suffix) If you have neither run.exe OR run.exe.new in this folder than your Anti...
This type of error is typical the result of an installation problem. Please do the following: 1. Uninstall 2. Reinstall a. Make sure when you install you have administrator privileges b. Make sure you install in the suggested default locat...
When try to open Song Surgeon or a file, if you see an error message about not being able to create the empty wav file, please do the following: Go to the Options button. Note the path to the temp folder. It should look something like this. ...
One Song Surgeon user has alerted us that on his Windows 7 machine, he needed to For your info, what I finally found that he needed to deselect (turn off) the "Listen to this device" tab as shown below.
If this error occurs kindly uninstall then re-install the software, use this file installer, just click on the link below http://songsurgeon.com/files/SongSurgeon4.exe -Paul
If you are eligible for a free upgrade to Version 4, this is what you should do. 1. Go to the site, and click the buy button. 2. The next page that appears is the shopping page. 3. Click the graphic in the upper left corner that says Log-in 4. Once lo...
Assuming you are running in the Standard mode, and you purchased Pro, and now need to Activate the Pro features.  Here are the instructions: Please open SS Go to the Help Button Select Activate Pro Enter the required data in the activation s...
A common question is how do I isolate one instrument in a mix.  The short answer is that it is not possible to do this completely. The reason is simple. The frequency of almost all instruments overlap to a greater or lessor degree. For example, if yo...
The P/T toggle settings affect not only playback but also anything you export. The basic rule of thumb is for small changes such you might make in a track from performance purposes, The P setting will give you the better quality. For larger changes, s...
Youtube seems to be making some additional changes with regards to Mp4 files that blocks the audio channel of the video file from being accessed. What you should do is find other file formats, such as an flv, which is the most common file format used o...
Youtube has been making changes that have affected a small but significant amount of our users. We have released a new version of Song Surgeon that has a second sniffer module built into it. This alternative sniffer is exclusively for Youtube.  The main...
Not all computers record system audio in the same manner. There are numerous sound cards with a range of capabilities and limitations as well as a large difference between the way Windows XP, Vista, 7, and 8 handles system sound. If you are having probl...
When trying to register the product if you see an IP address error message this is normally caused by something at your end blocking communication with our server. Cannot receive IP address The likely culprit is your antivirus program. Temporarily tur...
If you encounter a situation where Song Surgeon locks up or freezes when you attempt to record, please check the recording devices on your machine and make certain at least one is enabled. The easiest way to do this is to open SS, then select Record, an...
If Song Surgeon doesn't open when you click the icon, it could be due to the absence of a utility called WinpCap which SS uses, and which is supposed to be installed at the same time Song Surgeon is installed.  Please download and install this utility...
As we have noted in other Knowledge base articles, the set up for recording system audio is different for every machine, and on older XP machines, the configuration is more complex that on newer OS's like Windows 7. Here is a step by step setup from one ...
This error has been encountered on XP machines.  If you encounter it please go to your program files folder C:Program Files\Song Surgeon 4\ In this folder, located a file named wpcap.dll, and delete it. After deleting open try opening Song Surgeon aga...
Project files contain data about key, tempo, loop, and other SS settings. In addition they contain paths to the audio files used in each project. When you install Song Surgeon on a different computer and move your project files to that computer, these p...
Several customer have reported that Webroot has flagged one of Song Surgeon's files and will not let it run This file is named, SongSurgeon4Reg.exe.  It runs to activate your software and to download updates. We recommend that you add an exception to t...
If this error occurs kindly go to the options icon at the top of the Song Surgeon GUI ( Graphical User Interface). After clicking it you will see the default paths that have been created. Using the small buttons to the right of these paths in the dialog...
Windows 10 has some prickly issues with permissions that can cause problems. If you have recently upgraded to Windows 10 and are having problems with the registration of Song Surgeon or the running of the program, please try the following. 1. Close and...