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Knowledgebase : Song Surgeon > Version 3
 

With a growing customer base, we are seeing an increasing amount of people that are discarding one machine on which they have used Song Surgeon and replacing it with a new machine. Â As you may recall, your purchase of Song Surgeon entitles you to ...
The "can't open file", "can't import file" or similar messages are usually encountered with the paths defined in the "Options" button are incorrect. These paths are automatically created when the program is installed.  ...
Audio files that are highly compressed (pushed to the limit of the recording envelope) may clip when exported. To eliminate this problem, we suggest that you reduce the volume slider to 95%. The volume slider affects the volume of the exported file...
Occasionally paths or folders with unusual characters can cause a problem with Exporting files Try to stay away from file names with alphanumerics and stay away from other keyboard characters. Ampersands  (&) have been known to cause problems as we...
The increasing sophistication of browser security settings and antivirus programs can be problematic with .exe file downloads.  The Song Surgeon download file is good.  It is checked for virus before it is uploaded. Some people have seen messages t...
When you open SS you will see two options. Select the option that says, "Run in Demo.  Demo or Trial users DO NOT register. It is only after purchasing that you will register. The registration will activate your copy of Song Surgeon.
To add Song Surgeon 3 or Video Surgeon and WinPCap to Windows Firewall Exceptions list please follow the instructions below.  If you are NOT using the default firewall provided by Windows, the process will be different and you will need to consult the do...
The sniffer works on approximately 90% of all sites that have A/V files. Let's first begin by confirming that it is working. When you use it you do have instances where the sniffer found a link and populated this link into the sniffer window. Is this co...
If you click the Song Surgeon icon to open the program and nothing happens, this is likely an issue with WinPcap, a utility used by Song Surgeon.   When you first install the SS on your machine you are prompted to download and install this utility. If...
Project files contain data about key, tempo, loop, and other SS settings. In addition they contain paths to the audio files used in each project. When you install Song Surgeon on a different computer and move your project files to that computer, these p...
This probably due to where you are making the cut.  You need to cut and paste at points where there is silence or the wave form is flat.  I have experienced the same thing using a professional Yamaha recording device, when trying to cut and paste a ...