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If you are seeing this error or something similar "You can't open the application [Video Surgeon, Song Surgeon, etc] because it is not supported on this type of Mac" the likely cause is that you have an older Mac that is running a 32 bit processor. Thi...
If you are seeing a message that says 3 of 3  licenses used or somethiing similar, this simply means you have used the allotted licenses associated with your purchase.  To remove an older licensed machine, to free a slot to license your current machine ...
If you see the following error on your Windows machine, it is because your machine is missing a Microsoft library file required by Song Surgeon. Here is what you should do. First go to your Windows Start Button Then find the Song Surgeon 5 folder. In th...
The .ssp files store the path of the audio file used in the .ssp or Song Surgeon project file. If you have moved these audio files or moved .ssp's to a new machine, the .ssp's will not be able to open. You will need to restore the audio files to the or...
There are several way to get the links to download the your purchase(s) 1. Go to the Download Section of the Support Desk (no log in required) and grab links.  Note, that if you to don't see your specific version in the first set of links that appear, yo...
We are considering this modification in a new version but right now we cannot do this. -Paul
1. Download this file: http://songsurgeon.com/files/A [http://songsurgeon.com/files/A]IO.zip 2. After downloading unzip this file 3.  Find "svcpack" folder.  Open it.  4. Inside of this folder find "aio-runtimes.exe"  double click this to start it run...
If you encounter an error message when trying to open or trying to use Download Surgeon for Windows that reads "Indefinite Error 2:43" please do the following to resolve this issue: 1. Close and uninstall Download Surgeon 2. Then go to the 2 locations...
hello I am checking this for macros testing
Please place the attached file in this location on your machine: C:WindowsSystem32
Please do these steps: After switching your output source by plugging something else into your computer, CLOSE SS and then open it again. SS will then recognize this new output source. -Paul
When you open a file in Song Surgeon or Video Surgoen and the playback is choppy, it starts stops - and it plays back with static or poor quality - this is often symptomatic of a machine that is low on resources. This can be checked by doing the followin...
Let us start by updating your program, please close it, then uninstall and reinstall using the installer file that I am going to provide, just click on the link below.
The sniffer download module on Download Surgeon will not work when used with a VPNClient. Please try using the Sniffer Downloader outside of your VPN. The site, www.vimeo.com [http://www.vimeo.com] is a good test site. Open the Sniffer Download module a...
If you encounter a situation where Song Surgeon locks up or freezes when you attempt to record, please check the recording devices on your machine and make certain at least one is enabled. The easiest way to do this is to open SS, then select Record, an...
MANY IF NOT POST ANTIVIRUS PROGRAMS TODAY, DO MUCH MORE THAN SIMPLY SCAN YOUR EMAILS OR YOUR COMPUTER FOR VIRUSES.  They firewall protection, system protection, file system shields and much more. Many such antivirus programs scan or monitor every activit...
hello We are testing something on macros
Ultra high resolution monitors seem to cause a problem with many software programs. The most common issue is that the user interface is very small and is not useable. Please see this thread... http://arstechnica.com/civis/viewtopic.php?t=1223531 It...
This is the last of the Version 3 for Mac builds for Song Surgeon: http://songsurgeon.com/files/SongSurgeon3.dmg [http://songsurgeon.com/files/SongSurgeon3.dmg]
This is the last of the Version 3 Windows builds for Song Surgeon: http://songsurgeon.com/files/SongSurgeon3.exe [http://songsurgeon.com/files/SongSurgeon3.exe]
1. Choose the Quarantine tab then click "Configure" under "Detection Configuration". 2. Next, add file and select allow to the specific .exe file.
If you are trying to copy and paste a URL into the YT downloader address field and cannot AND you are running Webroot, the problem is caused by Webroot and this will fix the problem. https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Iden...
Windows 10 has some prickly issues with permissions that can cause problems. If you have recently upgraded to Windows 10 and are having problems with the registration of Song Surgeon or the running of the program, please try the following. 1. Close and...
8/2/15 - As of a few days ago Microsoft released Windows 10 -it's newest Operating System. We are still trying to determine if our programs have any problems running on this newest OS. We have heard from both Song Surgeon and Video Surgeon users who have ...
[THIS APPLIES TO BOTH SONG SURGEON AND VIDEO SURGEON] The YT Downloader has a automatic updater built into it. Sometimes the update process does not complete due to permissions or antivirus blocking issues. These can cause a problem and here is what can...
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