If you are seeing this error or something similar
"You can't open the application [Video Surgeon, Song Surgeon, etc]
because it is not supported on this type of Mac"
the likely cause is that you have an older Mac that is running a 32
bit processor.
Thi...
If you are seeing a message that says 3 of 3 licenses used or
somethiing
similar, this simply means you have used the allotted licenses
associated with
your purchase.
To remove an older licensed machine, to free a slot to license your
current
machine ...
If you see the following error on your Windows machine, it is because
your machine is missing a Microsoft library file required by Song
Surgeon.
Here is what you should do.
First go to your Windows Start Button
Then find the Song Surgeon 5 folder.
In th...
The .ssp files store the path of the audio file used in the .ssp or
Song Surgeon project file.
If you have moved these audio files or moved .ssp's to a new machine,
the .ssp's will not be able to
open. You will need to restore the audio files to the or...
There are several way to get the links to download the your
purchase(s)
1. Go to the Download Section of the Support Desk (no log in required)
and grab links. Note, that if you to don't see your specific version
in the first
set of links that appear, yo...
We are considering this modification in a new version
but right now we cannot do this.
-Paul
1. Download this file:
http://songsurgeon.com/files/A [http://songsurgeon.com/files/A]IO.zip
2. After downloading unzip this file
3. Find "svcpack" folder. Open it.
4. Inside of this folder find "aio-runtimes.exe" double click this
to start it run...
If you need to uninstall one of our program from your Mac, before
reinstalling it again, here are the steps
to do this:
1. Go to your Applications Folder
2. Find the product you want to uninstall.
3. Right click the product icon and select "Send to T...
If you encounter an error message when trying to open or trying to use
Download Surgeon for Windows that reads "Indefinite Error 2:43" please
do the following to resolve this issue:
1. Close and uninstall Download Surgeon
2. Then go to the 2 locations...
hello I am checking this for macros testing
Please place the attached file in this location on your machine:
C:WindowsSystem32
If you see the following message when trying to use the SC Recorder on
your Mac
osascript is not allowed assistive access. : -25211
It means that DS2 does not have the permissions it needs to work
correct. (10.12 and ealier OSs.)
Please do the followi...
Please do these steps: After switching your output source by plugging
something else into your computer,
CLOSE SS and then open it again. SS will then recognize this new
output source.
-Paul
When you open a file in Song Surgeon or Video Surgoen and the playback
is choppy, it starts
stops - and it plays back with static or poor quality - this is often
symptomatic of a machine that
is low on resources. This can be checked by doing the followin...
The sniffer download module on Download Surgeon will not work when
used with a VPNClient. Please try using the Sniffer Downloader outside
of your VPN.
The site, www.vimeo.com [http://www.vimeo.com] is a good test site.
Open the Sniffer Download module a...
If you encounter a situation where Song Surgeon locks up or freezes
when you attempt to record,
please check the recording devices on your machine and make certain at
least one is enabled.
The easiest way to do this is to open SS, then select Record, an...
MANY IF NOT POST ANTIVIRUS PROGRAMS TODAY, DO MUCH MORE THAN SIMPLY
SCAN YOUR EMAILS OR YOUR COMPUTER FOR VIRUSES. They firewall
protection, system protection, file system shields and much more.
Many such antivirus programs scan or monitor every activit...
hello We are testing something on macros
Ultra high resolution monitors seem to cause a problem with many
software programs. The most
common issue is that the user interface is very small and is not
useable.
Please see this thread...
http://arstechnica.com/civis/viewtopic.php?t=1223531
It...
This is the last of the Version 3 for Mac builds for Song Surgeon:
http://songsurgeon.com/files/SongSurgeon3.dmg
[http://songsurgeon.com/files/SongSurgeon3.dmg]
This is the last of the Version 3 Windows builds for Song Surgeon:
http://songsurgeon.com/files/SongSurgeon3.exe
[http://songsurgeon.com/files/SongSurgeon3.exe]
1. Choose the Quarantine tab then click "Configure" under "Detection
Configuration".
2. Next, add file and select allow to the specific .exe file.
If you are trying to copy and paste a URL into the YT downloader
address field and cannot
AND you are running Webroot, the problem is caused by Webroot and this
will fix the problem.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Iden...
Windows 10 has some prickly issues with permissions that can cause
problems. If you have recently upgraded to
Windows 10 and are having problems with the registration of Song
Surgeon or the running of the program, please try the following.
1. Close and...
8/2/15 - As of a few days ago Microsoft released Windows 10 -it's
newest Operating System. We are still trying to determine
if our programs have any problems running on this newest OS. We have
heard from both Song Surgeon and Video Surgeon users
who have ...
[THIS APPLIES TO BOTH SONG SURGEON AND VIDEO SURGEON]
The YT Downloader has a automatic updater built into it. Sometimes
the update process does not complete due to permissions or antivirus
blocking issues. These can cause a problem and here is what can...
