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Oct
6
New Help Desk Information
Posted by james todd on 06 October 2014 08:42 PM

Welcome to the new Help Desk for Todd, Michael & James (DBA | TMJ Software).  We provide support
for all products from this single Help Desk.  These products are:

  • Song Surgeon
  • Video Surgeon
  • Audio Switch
  • SlideTrax
  • Guitar Leads Master Volume
  • Learn2Jam Guitar Soloing System

The new Help Desk is similar to the old one, but like anything new, there are some differences. Previous
users of the Help Desk, are registered in this new system - BUT - you will need to create a new
password
by clicking the LOST PASSWORD link and resetting your password.

Ifyou have not used our Help Desk before, you will first need to create an account, before you can log in and
submit a ticket.

Regards,

James Todd

 


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Jun
19
Renewal of Support Plans
Posted by James Todd (Import) on 19 June 2014 02:06 PM
Your purchase of our products entitles you to a period of free support. This is different for each product and is specified on the product's website - on the Support page. After this specified period of time, the use of the Ticket System is subject to a fee, depending upon the issue.

If the issue you need assistance with is due to a bug on our end, there will be no charge. However, if it is due to something other than a bug in the software, you will be asked to extend your support plan another year, before we respond to your ticket. Each ticket submitted will be reviewed and if there is a need to extend your support plan you will be notified.

All remaining parts of the Help Desk, such as the Knowledgebase and Download's section remain available to you at no additional cost, at all times.
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Dec
24
YT Downloader is down
Posted by James Todd (Import) on 24 December 2013 06:52 PM
We have discovered a bug in our newest build of the YT sniffer module which is downloaded and updated automatically. Even though it is the 24th and the Christmas holidays are underway, we are working on this and I expect to have a revised build available by the end of the week - and hopefully sooner.

This issue can affect Video Surgeon Version 2, Song Surgeon Version 4, and also Video Surgeon Version 1.
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Sep
11
Audio Switch - New Product Announcement
Posted by James Todd (Import) on 11 September 2013 11:50 PM
Audio Switch is an audio batch file converter. It opens and converts the most common file formats, whether you have 5, 50 or 5000.
It also converts video, so if you have video files for which you'd like to strip the audio, it will also do that. Lastly Audio Switch has a
volume normalizer built into it; it has the ability to measure the loudness of all of your files, tell you if they are clipping or not, and
then enables you to change the loudness within a group of files to a common value. For a quick overview I would encourage you to
watch the video on the product website at the URL below

http://www.audio-switch.net

We are offering a 33% discount during for this launch period, so you can grab Audio Switch for only $19.95.
Grab your copy now, as it this is a limited time offer.
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Apr
25
Song Surgeon Version 4 for Windows Now Available
Posted by James Todd (Import) on 25 April 2013 10:39 PM
April 25, 2013 - The newest version of Song Surgeon for Windows is now available. Version for has many new functions and features. Existing Customers get a 25 - 35% discount when they purchase this new version. Go the the home page of the site to learn more about this exciting new version. http://www.songsurgeon.com


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